The Car Place online auction help desk

How do I join the auction?

Step 1: Register for a bidder number

You must first register and receive a bidder number. Once you receive a bidder number you can join the auction. Please register here. Once you register you will receive a bidder number by email, so please check your email address.

Your bidder number can be used for all our live auctions. When you register you are asked to accept our auction terms and conditions.

Step 2: Inspect the cars

Come and talk to our friendly staff, they are only too pleased to show you the cars and talk about our auction. All cars will be available to view and test drive at least 1 week prior to the start of the Auction. You can also view the videos, pictures and inspection reports or other sales information on the cars.

Sales: admin@thecarplace.com.au
T: 07 5629 2372
A: 46 Brisbane Road, Labrador, QLD 4215

Step 3: Login and bid

Click on the relevant catalogue you wish to bid on.

The bidding screen automatically scales to a pc, a mobile or a tablet. No special apps or downloads are required.

How do the auctions work?

To bid on an auction click on the link to the auction from the home page. You will see a listing like this:

Click on the title of a lot and you will see a screen like this:

You can also enter a maximum bid. Here you can enter your bid and the system will automatically bid on your behalf up to this amount. If you enter a maximum bid that is equal to another bidder’s bid then their bid will be placed first. If you enter a maximum bid that is not consistent with the bid increments for the lot then your >maximum bid will be adjusted.

For example, if you entered a maximum bid of $54 for the above lot it will be adjusted down to the nearest bid acceptable i.e. $50.

If you are outbid you will receive an email with a link to that lot. Click the link in the email to bid again. At the end of the auction or the following day if the auction ends late at night you will receive an email if you are the winning bidder. If you are the highest bidder but the reserve has not been reached you may receive an email indicating the reserve and inviting you to make an offer on the lot. Please make arrangements with The Car Place regarding payment and picking up your vehicles.

Buyer’s premium

The price you pay for your car is your bid price plus a buyer’s premium.

The buyer acknowledges that The Car Place is acting as the agent of the Seller, may also receive a commission from the Seller

GST

All our auctions are conducted inclusive of GST. You may from time to time hear the auctioneer announce ‘No Tax Invoice’ or ‘No GST’. This means that a vehicle has been consigned from a private owner or charity. If you are bidding on behalf of a business you will not be able to claim a GST refund for these vehicles.

Reserves

All cars have a reserve unless stated on the lot where the car has no reserve.

Referred or Submit

If you are the highest bidder and the auctioneer says ‘Submit’ or ‘Referred’ your bid is below the reserve and will be passed to the owner of the car. A representative from the auction will contact you and negotiate a price on your behalf with the owner of the car.

You are not legally bound to purchase the car if the auctioneer refers or submits your bid to the owner of the car. If you verbally agree to purchase the car at a negotiated price will be sent an invoice to pay a deposit and then the remaining amount before collection.

Sold

If you are the highest bidder and the auctioneer says ‘Sold’ then you have entered into a legally binding contract to purchase the car. You will receive an invoice by email immediately following the closing of the Auction. You must pay the balance within 48 hours by cash, EFT or bank cheque. Personal or company cheques are not accepted by The Car Place Auctions.

Bidders must accept full responsibility for ALL bids placed online, this includes bidding by mistake, entering the wrong amount, or any other reason. Bidders are fully responsible for ALL activity on their registered bidding account and should log out of their account when not in use. The Buyers Premium of 7.5% for vehicles is inclusive of GST. Absentee bidding available for those who cannot register and bid online. please contact our sales department on 07 5629 2372 to discuss the process for absentee bidding. All absentee bidder registrations need to be set up and confirmed 24 hours prior to auction close.

How do the auctions close?

If there is active bidding for a lot the closing time for that lot will extend by 1 minute if there is a bid 60 seconds before the closing time.

After the Auction

YOU HAVE WON. What’s next? At The Car Place we offer a full range of services to provide you the customer with the ultimate experience. If you need Transport we can help, If you need it detailed we can help, if you need anything aftermarket we can help and If you need a RWC or anything mechanical we can help. All services we do in house at our Labrador location. Just ask one of our friendly team.

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